This Privacy Policy describes how the Jua.gr online store collects, processes, stores and protects the personal data of visitors to and customers of its website. The processing of personal data is carried out in accordance with the applicable Greek and European legislation on the protection of personal data and, in particular, in accordance with the General Data Protection Regulation (GDPR). Jua.gr It collects, processes, stores and protects the personal data of website visitors and customers. The processing of personal data is carried out in accordance with the applicable Greek and European legislation on the protection of personal data, and in particular in accordance with the General Data Protection Regulation.

Jua.gr acts as the Data Controller of the personal data collected through the website and is committed to protecting the privacy of its users by processing their data in a lawful, fair and transparent manner.

Collection of Personal Data

When visiting and using the website, users' personal data may be collected only to the extent necessary for the operation of the online store and the provision of its services.

Contact Form

The website provides a contact form through which users may submit enquiries or requests to Jua.gr. In this case, data such as the user's full name, email address, telephone number and message content may be collected. Such data is used exclusively for the management of and response to communication requests.

Newsletter

Jua.gr offers users the option to subscribe to its newsletter. For this purpose, the user's email address is collected. Subscription is completed only following the user's prior explicit consent. Users may withdraw their consent at any time and unsubscribe from the mailing list via the unsubscribe link included in every relevant communication.

Product Orders

When completing a purchase through the online store, the information necessary for processing the order is collected, including the customer's full name, delivery address, contact telephone number, email address and order details.

It is noted that Jua.gr does not provide the option to create a user account, nor does it create a customer profile or maintain an order history in the form of an account. Furthermore, the website does not include a product ratings or reviews system and does not support user authentication through social media accounts (social login).

Purposes and Legal Basis for Processing

Personal data collected through the website is used exclusively for specific and legitimate purposes.

In particular, personal data is processed for the purpose of processing and fulfilling orders, communicating with customers regarding the status of their orders, sending order confirmation or thank-you emails following the completion of a purchase, managing contact requests, and sending informational or promotional messages to users who have subscribed to the newsletter.

The processing of personal data is based, as applicable, on the execution of a contract for the sale of products, the legitimate interests of the business in ensuring the proper operation of the online store and providing customer service, as well as on the user's consent with regard to the sending of informational or promotional communications.

Disclosure of Data to Third Parties

For the purposes of the operation of the online store and the execution of orders, it may be necessary to disclose personal data to third-party service providers that supply services essential to the operation of the business.

Such service providers may include courier companies for the delivery of products to customers, banks or payment service providers for the processing of transactions, email service providers for the distribution of informational or promotional communications, and technical service providers responsible for website maintenance and technical support.

These third parties process personal data only to the extent necessary for the provision of their services and are required to comply with the requirements of the applicable personal data protection legislation.

Cookies

The website uses necessary cookies related to the operation of the platform and the shopping cart. These cookies are necessary for the proper functioning of the website, keeping products in the shopping cart and completing transactions.

The website also uses third-party analytics and advertising tools, such as Google Analytics and Google Ads Remarketing.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes of processing and to comply with the legal obligations of the business.

Data relating to orders may be retained for a period of up to ten (10) years where required for tax and accounting purposes. Data relating to newsletter subscriptions is retained until the user withdraws their consent. Data submitted through the contact form is retained only for as long as necessary to manage the relevant communication.

Data Security

Jua.gr takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. Access to personal data is restricted solely to authorised persons who require access in order to perform their duties.

Rights of Data Subjects

Users of the website enjoy the rights provided under the applicable personal data protection legislation. In particular, users have the right to access their personal data, the right to rectify inaccurate information, the right to erasure of their data where there is no legal obligation requiring their retention, the right to restriction of processing, the right to data portability, and the right to object to processing for direct marketing purposes.

Requests relating to users' rights shall be handled within the time limits prescribed by the applicable legislation.

Minor Users

The website is not addressed to minors and does not knowingly collect personal data from individuals under the age of 16 without the consent of a parent or legal guardian.

Amendments to this Policy

Jua.gr reserves the right to amend this Privacy Policy whenever it is deemed necessary. Any amendments will be published on this page so that users remain informed about the manner in which their personal data is protected.

Contact

For any information regarding this Privacy Policy or in order to exercise your rights, you may contact Jua.gr using the contact details provided on the website.

Users also have the right to lodge a complaint with the competent data protection supervisory authority if they believe that the processing of their personal data violates the applicable legislation.